The awards

Now in their fourth year we continue to celebrate great customer experience by rewarding the best projects and initiatives across the public and private sectors

This year we are delighted to announce we are partnered with Cranfield Customer Managament Forum (CCMF) whose purpose is identifying and teaching best practice in business management

The reason the UK Customer Experience Awards are so unique is the format used. The finalists presentations and the announcement of the winners are achieved on the same day.
The presentations and judging takes place throughout the morning and the winners are announced at the gala lunch in the early afternoon.

Our judges are carefully selected for their experience and expertise and they all add to the wealth of relevant knowledge accessible on the day.

This year all entrants will receive a feedback report. This will include judges' comments, scores, winner's scores, comparisons versus all entries and all entries in the category and by question.

With the excitement of the announcement of the winners, a drinks reception, a gala lunch and entertainment, this is a customer experience networking opporunity not to be missed.

FEEDBACK FROM 2012

"One of the reasons we felt we wanted to sponsor this award is that it is an event that actually celebrates the delivery of great customer experience and we are very proud to do that..." NEIL SHARP, MANAGING DIRECTOR, INSIGHTNOW LTD, HEADLINE SPONSOR 2012

"...We've worked so hard to get here, we put everything we have into our customers and clients and to win this today means so much." CLARE MUSCUTT, RESTAURANT ASOCIATES, WINNER BUSINESS TO BUSINESS GROUP 1

"The standard of the entrants has been very high and I have been impressed with everything I have seen." BOBBY MULHEIR, CHIEF OFFICER: CUSTOMER SERVICES, BRACKNELL FOREST COUNCIL, JUDGE 2012

"We are ecstatic, we are really, really pleased. We've been working really hard to make it right for our customers and its really nice to be recognised for that as that is what we are passionate about and to get an award for that, we're just over the moon." SCOTT ANDERSON, VIRGIN MONEY, WINNER FINANCIAL SERVICES - BANKING

"I feel amazing, best thing I've done in my entire life." DAWN FARMER, LIBERATA UK, WINNER CUSTOMER EXPERIENCE PROFESSIONAL OF THE YEAR