THE 2013 FINALISTS




We are delighted to announce the 2013 Finalists.

Thank you once again to everyone who has entered the Awards. Congratulations to everyone on the high standard of entries.

For Finalists what happens next?

Ensure that Thursday 17th October is blocked out in yours and your team's diaries for the Finals!

Book your table or seats for the Awards by clicking here or by calling 01223 911 755 or emailing lisa@awardsinternational.eu

Space at the event is going to be very limited - it is vital to book early if you intend to be there.

We will write to all Finalists within three weeks with all the details you will need to be prepared for a successful day and keep updating you as the Awards day approaches.

A Finalist's logo will be emailed to you shortly. You can start getting the PR from your customer experience initiatives now!

What happens if you are not shortlisted?

Not all entries can be Finalists. However feedback including the judges' comments and scores will be provided for every entry following the Finals in October.

Consider representing your company or nominating somebody else to apply to be a judge at the Awards. In doing so you would obtain first-hand experience of the Finalists which could be valuable in entering next year.

We will be running workshops in 2014 based on lessons learned from 2013 entries. Watch out for details of these in Customer Experience Magazine.



INDUSTRY CATEGORIES

AUTOMOTIVE & TRANSPORT

DPD UK
easyJet
Ford Retail
Serco Docklands

CONTACT CENTRE – LARGE

Barclays
BGL Group
Lebara
Sage (UK) Limited
Tesco Mobile
Webhelp TSC

CONTACT CENTRE – SMALL: Retail

Bristan Group Ltd
Clarks Shoes
Coloplast Ltd
Micro Scooters
Miele Company Ltd

CONTACT CENTRE – SMALL: Services

AmicusHorizon - Response
Blue Insurances Ltd
First Data
LV= Life
Truphone

FINANCIAL SERVICES – BANKING AND INVESTMENT

Allen International
Barclays
HSBC Invoice Finance
RBS England & Wales, NatWest Scotland
World First UK Ltd
Yorkshire Building Society

HOSPITALITY, LEISURE, RETAIL & TOURISM

Disney Store
Levy Restaurants
Nunwood
PH Hotels London
Restaurant Associates

INDUSTRIAL (UTILITIES/CONSTRUCTION / ENGINEERING / MANUFACTURING)

Affinity Water
Balfour Beatty Utility Solutions
Bristan Group Ltd
Enterprise
Oriel Services Ltd
Scottish Water Customer Experience – Delivering Satisfaction

INSURANCE SERVICES

Admin Re UK
Cornish Mutual
LV= Life - Customer Experience Quality Framework – Making a Difference
LV= GI - A Unique Approach to Providing Insurance

IT & TELECOMMUNICATIONS

BT Group Plc
Daisy
KC
Lebara
Metronet (UK)
Rackspace Ltd

NOR FOR PROFIT/PUBLIC SECTOR

Comtact Ltd
Liberata UK Ltd
Motability Operations
NHS Blood & Transplant
Northumbria Health Care NHS Foundation Trust HIP QIP: A Quality Improvement Programme for Hip Fracture Care

PROFESSIONAL SERVICES

Business Environment
Capita
Chiswick Park Enjoy-Work
MyAccountantFriend.com

SME

Sage

Cougar Automation Limited
Currency Index Limited
Easyroommate
Fasttrac Solicitors
Openfield Ltd
Outdoor & Country (Smith & Morris Retail Ltd)

DISCIPLINE SPECIFIC CATEGORIES

BRAND & CRM

AmicusHorizon
Green King brewing and Retailing Limited
Miele Company Ltd
Virgin Media

BUSINESS CHANGE OR TRANSFORMATION

Steria

Family Mosaic
Findel Education
LV= Life - Best loved service programme
Restaurant Associates
Shutl
Truphone

DIGITAL

Global reviews

Active Digital
LV= Life
Mana Premiere in partnership with GForces Web Management Ltd
Clothes2Order part of Quayside Clothing Ltd
ZMags

EMPLOYEE ENGAGEMENT: Financial Services

Barclaycard; Shaping the Colleague Agenda
Barclays Wealth & Investment Management
Capita
Capital One
LV= Life
Virgin Money

EMPLOYEE ENGAGEMENT: Loving the Customer

British Gas
Clancy Docwra
Cougar Automation Limited
Lebara
National Express Ltd
Virgin Media

INSIGHT & FEEDBACK: IT, Systems & Telecoms

Three UK
Lebara
Sage UK
Virgin Media
Webhelp TSC

INSIGHT & FEEDBACK: Loving the Customer

Avios
LV= Life
National Express Ltd
Scottish Water
Visa Europe
Whitbread PLC

NEW PRODUCT, PRODUCT IMPROVEMENT

Arrow XL
LV= GI
PPL

SOCIAL MEDIA

LV=

Abel & Cole
Currency Index Limited
The International Customer Service Institute
TLC Ltd

INDIVIDUAL/TEAM CATEGORIES

CUSTOMER EXPERIENCE PROFESSIONAL OF THE YEAR

Caroline Barker - Barclays Bank Plc
Zoe Bateman - Webhelp TSC
Gareth Byrne - Pearson/Edexcel
Jonathan Errici - Barclays Bank Plc
Roxanne Gibson - LV= Life
Bryan Leitch - HSBC Credit Cards
Michael Lewis -The underfloor heating store
Dolly McCabe - BSkyB
Gordon Morrison - British Gas
Simon Plant - RBS England & Wales, NatWest Scotland (Divested)
Fiona Templeton - Scottish Water
Paula White - Liberata UK

CUSTOMER EXPERIENCE TEAM OF THE YEAR: Loving the Customer

Avios
British Gas
Customer Plus
Scottish Water Customer Experience – Delivering Satisfaction
Scottish Water "Delivering the Scottish Water WOW Factor!"
Wales Millennium Centre Inspiring our Customers
Wales Millennium Centre Additional Customer value

CUSTOMER EXPERIENCE TEAM OF THE YEAR: Financial Services

Admin Re UK
Barclays
LV= Life
Nationwide Building Society Hull Team
Nationwide Building Society South Barking Team
Visa Europe

CUSTOMER EXPERIENCE TEAM OF THE YEAR: IT, Systems & Telecoms

BSkyB
G4S Secure Solutions (UK) Ltd
Three UK
Mirus IT Solutions
Virgin Media
Webhelp TSC The 212 Experience